Welcome to Lionessfashion Shop’s FAQ section! We’re here to help you navigate your shopping experience with ease. Below, you’ll find answers to common questions about our products, shipping, returns, payments, and more. If you need further assistance, don’t hesitate to reach out to our customer service team at [email protected].

Product Questions

1. What types of products does Lionessfashion Shop offer?
We specialize in trendy, high-quality fashion items including Denim, Dresses, Outerwear, Pants, Shorts, Skirts, and Tops. Our collections are designed to empower your unique style with affordable and versatile options.
2. Are your products true to size?
Yes, our products are designed to fit true to size. We provide detailed size charts for each item to help you choose the perfect fit. If you’re unsure, feel free to contact us for guidance.
3. How can I care for my Lionessfashion items?
Care instructions vary by product. Please check the label on your item for specific washing and care guidelines to maintain its quality and longevity.

Shipping and Delivery

1. Where does Lionessfashion Shop ship to?
We ship globally to fashion enthusiasts worldwide, excluding some remote areas and parts of Asia. Based in Raleigh, US, we ensure reliable delivery to most regions.
2. What shipping options are available?
We offer two convenient options:
– Standard Shipping (12.95 USD): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: Available for orders over 50 USD, shipped via EMS with delivery in 15-25 days after dispatch.
3. How long does order processing take?
All orders are processed within 1-2 business days before shipment. Delivery times start once your order is dispatched.
4. What if my delivery is delayed?
Occasional delays may occur due to customs or unforeseen circumstances. We work tirelessly to minimize inconveniences. For tracking or concerns, contact us at [email protected].

Returns and Exchanges

1. What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, in original condition with tags attached. Please email us at [email protected] to initiate a return.
2. How do I exchange an item?
Exchanges are subject to availability. Contact our customer service team with your order details, and we’ll guide you through the process.
3. Are there any non-returnable items?
For hygiene reasons, intimate apparel and sale items may not be eligible for return. Please check product pages for specific details.

Payment and Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Is my payment information secure?
Absolutely! We use encrypted payment gateways to ensure your data is protected. We do not store sensitive payment information on our servers.
3. How can I create an account?
During checkout, you can opt to create an account for faster future purchases and order tracking. It’s quick and easy!

Contact and Support

1. How can I contact customer service?
Reach us via email at [email protected]. Our team is dedicated to assisting you with any queries.
2. What are your business hours?
We operate during standard business hours in the US (EST). Emails are typically responded to within 24 hours.

Thank you for choosing Lionessfashion Shop—where style meets convenience and every delivery brings a touch of elegance to your doorstep. Happy shopping!